Malware Cleanup Policy
Unlimited Automated Cleanups
We include unlimited automated malware cleanups as part of our hosting services, utilizing advanced tools like Imunify360. These tools efficiently detect and resolve most common vulnerabilities and malware without requiring manual intervention.
However, in certain cases, a deeper investigation is needed to identify and remove complex malware. These situations often require manual cleanup, which is more akin to the work of a web developer. The following policy applies to such scenarios.
Free Malware Cleanup
We offer free malware cleaning services when clients have migrated their sites from another provider. The number of sites eligible for free cleanup is determined by your plan:
- Mantis Plan: 1 Site
- HummingBird Plan: 2 Sites
- Marlin Plan: 5 Sites
- Dragon Plan: 5 Sites
If you have more sites than the limits mentioned above, it is recommended that you split up the sites into separate accounts to improve security. Alternatively, we can perform a cleanup for additional sites at a rate of $50 per site. However, please note that as the number of sites increases, it becomes more challenging to track vulnerabilities, which may increase the chances of re-compromise.
Ongoing Protection and Cleanup
We provide continuous protection and manual malware cleanups during the lifetime of your plan, provided the number of sites does not exceed the following limits:
- Mantis Plan: 1 Site
- HummingBird Plan: 2 Sites
- Marlin Plan: 5 Sites
- Dragon Plan: 5 Sites
Last Updated: August 22, 2024
Contact Us
If you have any questions regarding our Malware Cleanup Policy, please visit our Contact Us page.