Backup Policy
How we secure your data and the procedures for restoration.
Backup Infrastructure & Commitment
Our backup queues are executed daily, but that does not mean we will always have your daily backups. Because not all accounts are backed up daily. You should opt for Daily backups if you need guaranteed daily backups.
These backups are taken primarily for disaster recovery situations only and are stored in geographically separate locations to ensure data safety in extreme scenarios.
Weekly backup commitment.
Weekly backup commitment (Default). Daily backups available as an add-on.
Client Responsibility: It is highly recommended that you maintain your own local (downloaded to your pc) or offsite backups for added redundancy.
Prohibited
Storing backups locally on the hosting server or using Softaculous backups is prohibited and subject to deletion.
Excluded Files
To optimize backup speed and reliability, certain temporary, log, and cache files are excluded:
Comprehensive list available in server configuration
Data Recovery Fees
If your account has been terminated, we may still be able to recover your data from our disaster recovery locations. Fees apply based on the time elapsed and whether you are reinstating your hosting service.
| Time Elapsed | Data Recovery Fee (With Yearly Reinstatement) | Data Recovery Fee (Standalone / No Hosting) |
|---|---|---|
| 0 - 15 Days | FREE | FREE |
| 16d - 3mo | $25 | $50 |
| 3mo - 6mo | $50 | $100 |
| 6mo - 12mo | $75 | $150 |
| 12mo - 18mo | $100 | $200 |
Yearly Reinstatement
Available when restoring and renewing your existing account for a Yearly term or longer. Data recovery fees apply at a 50% discount compared to standalone backups.
Standalone Backup
For users who only need their data and do not wish to host with us (including existing accounts not used for these backups).
* A $10 upfront search fee applies for checking backups older than 6 months (deductible from final fee if available).
Reinstatement of Service
Yearly Subscription Required
To reinstate a service, you must restore and renew your existing account for a term of at least 1 year or longer.
The applicable Data Recovery Fee (see Section 3) for retrieval from disaster recovery locations applies to all restorations in addition to Yearly renewal fees.
Backups After Account Termination and Refund
If your account is terminated on your request and you receive a refund, the following applies to backups:
We remove backups completely from hot backup storage when an account is closed and a refund is issued. In that case, backups may not be available for restoration.
We can still check cold backup storage for backups. If a backup is available and you wish to restore it, we charge $10 for retrieval and provision when the request is made within 0 to 15 days after termination. After 15 days, the Data Recovery Fees (Section 3 above) apply when a backup is available.
Last Updated: January 21, 2026
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