Scaling Education through
Intelligent Automation
How Middlehost transformed iSkills from a resource-constrained website into a fully automated digital ecosystem supporting thousands of students.
Background
iSkills is a premier EdTech platform providing practical courses in high-demand digital skills such as AI, Vibe Coding, SEO, Digital Marketing, eCommerce, and Freelancing. Since its inception, iSkills has been at the forefront of digital education in Pakistan, empowering thousands of individuals to build successful online careers.
Middlehost's partnership with iSkills began in 2020. What started as a critical migration to stabilize their main platform evolved into a multi-year technical collaboration focused on building a scalable, automated infrastructure that could keep pace with their rapid growth.
The Challenge
As iSkills expanded, their existing technical infrastructure became a bottleneck. They faced several critical challenges:
- Resource Constraints: The main website was frequently hitting CPU and memory limits, causing downtime during course launches.
- Operational Bottlenecks: Student onboarding, payment verification, and hosting provisioning were all handled manually, leading to delays and errors.
- Rising Support Costs: Using per-agent SaaS support tools became prohibitively expensive as the team grew to over 30 agents.
- Support Overhead: Staff were overwhelmed by repetitive questions and manual ticket routing.
Enterprise Core Platform Hosting
Middlehost provides high-performance Managed Business Hosting for the main iskills.com platform. Beyond just the website, we host their entire suite of internal business tools, including their custom KYC Verification system and Student Marketplace.
By optimizing server-level caching and resource allocation, we achieved a 40% improvement in page load times and 100% uptime during high-traffic course enrollments.
Automated Student Hosting Platform
From SEBT7 to SEBT13, Middlehost built and operated a dedicated student hosting ecosystem. This custom-engineered platform provided free, automated hosting to thousands of students, integrated directly with the iSkills LMS for zero-touch provisioning.
! Exclusive Student Offer
While the automated free hosting program concluded in 2025, we continue to support iSkills students.
Students from the latest iSkills batch are eligible for an extra 10% discount on our Business Hosting Plans.
Intelligent Enrollment & Payments
To eliminate manual workload, we developed a Custom Automation Engine integrated with the 1Bill payment gateway. Payments are verified in real-time, and students are instantly enrolled in their courses and provided with all necessary resources.
Reduced student onboarding time from 24 hours to 0 seconds, while eliminating 100% of manual verification errors.
Eliminating SaaS Tax with Open Source
By 2022, the iSkills support team had grown to over 30 agents. Their existing closed-source SaaS platform charged per-agent, making scaling prohibitively expensive. We migrated them to a self-hosted Chatwoot instance on our Enterprise VPS.
- 100% License Savings: Eliminated per-agent monthly fees completely.
- Custom Workflows: Integrated n8n for AI-assisted ticket routing.
- Data Sovereignty: Full control over customer data and support history.
The Results
Our collaboration transformed iSkills from a manual operation into a scalable digital powerhouse.
Zero manual intervention required for student enrollment and hosting setup.
Savings on support platform licensing through self-hosted enterprise solutions.
Successfully supporting a massive student base with zero performance issues.
"Middlehost's team is not just responsive; they are proactive, knowledgeable, and genuinely care about their clients' success. This level of support is what sets them apart and makes them a true partner in every sense of the word."
Technologies Powering iSkills
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